Welcome to our testimonials page. Clients are the life blood of Epic Guitars & we are privileged to have such fine customers who are willing to give up their time to write about their experience in working with the company.
Hi Wazz i can't thankyou guys enough getting the guitar from its first stages to into my hands has been a long journey but one i would happily do again .

The setup and care taken with my guitar is flawless i wouldn't trust it with anyone else.

The customer service at epic makes me as a buyer feel special not just a number something that only come's from people who really care about what they do that quality is lacking these day's.thank's again guys for all your effort's . Cheers Matt.

( Matt is the proud owner of a custom 727 deluxe Bernie Rico Jr. Jekyll spec'd out by Matt )

To Warren at Epic Guitars and Roberts Custom Guitars.

I just wanted to express my sincerest thanks for the brilliant work done in building my Roberts Custom No.00001. It was the best New Years Eve present ever. I have had four months of playing it now and feeling that I am in a position to comment on it.

I’ll go back a little bit first. I’m not young, 56 in fact, and I’ve been playing for about 40 of those years on and off. I have also been collecting guitars over that period as well. Usually those from American makers, Fender, Gibson, and Guild. In 2003 I stumbled across an old Maton Phil Manning Custom Stereo. Used, but not abused. I had a Maton acoustic before this and mostly associated Australian guitars with acoustics. In 2006 the Maton needed a re-fret and a mate of mine in Dubbo suggested Warren at Upfold Guitars as he was then working. It was there that I met Warren. I found him not only to be friendly to the extreme, but very competent as a luthier and accommodating. After this I decided to get him to build me a custom guitar. It has been sitting at the Epic Guitars showroom on display recently. A green PRS style carved single cut with New Guinea rosewood body capped with Victorian ash, NG rosewood neck with ebony fingerboard. A true work of art that is also a tone monster.

Since that time I have had Warren do heaps of repairs and builds of fine and also weird guitar related items. They have all turned out quality items to be proud of. I am fussy about neck shapes and dimensions, as many are, but often buy guitars that don’t quite fit, but Warren has always been able to provide that level of expertise to re-shape or replace. Building an amp shell for my Valvetone Impact head out of Silky Oak and Rosewood. Making plastic scratchplates for Godin guitars, that you just can’t buy parts for. I have a fancy for them as well. Trust is something that is hard to come by, but I have found that I can trust Warren to do what is needed on my guitars without having to continually check up. And so, I have been dealing with Warren for about 6 years.

When Warren decided to form Epic Guitars and Roberts Custom Guitars, I jumped at the opportunity to have built the very first Guitar with the Roberts Custom logo on the headstock. No.00001. It’s tele shaped and made of silky oak with Tasmanian Blackwood bookmatched cap. The neck is also silky oak with jarrah fingerboard, and reverse headstock. Warren wound the two humbuckers himself, with both outer coils wound hotter to produce more characteristic tele tones when split. Since receiving the guitar many of my previous favourite players have been cased. The guitar has been played by many guitarists in the Dubbo and Orange areas, and all are incredibly impressed by the build quality, playability and the tone. Mark Evans, who is a guitar salesman at Landers Music Orange, and a long time friend and member of many bands said that they were the best sounding split humbuckers he had ever heard.

Such is the integrity of the Roberts crew, Warren asked me to bring the guitar back in February just for a check up, to see how the neck had settled, and make any final adjustments that I wanted. Apart from a slight dress to the fret ends, nothing else had to be done. Dubbo, being so dry, has the effect of slightly shrinking newly made fingerboards resulting in the fret ends protruding a little. I have had exactly the same problem with necks I have brought in from the USA from Musikraft, B. Hefner and Warmoth. Warren has always remedied them.

Finally, I would like to say that I am so impressed with the professionalism shown by Warren, in the setting up of his new business, and the quality and tone of the instruments that he produces, I have ordered an acoustic guitar and a neck through semi hollow guitar. They are being built now.
Recommendations don’t come easily from me. A wise man once told me that it is far easier to get a bad name in this business than a good one. But I can thoroughly recommend Warren and the work he creates. A finer luthier you couldn’t find anywhere.
Regards,

Steve Holmes
Dubbo. NSW.
14th April 2011.